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Medical Alert FAQ's

Q. Will my system work outside in the yard?

A. Yes, the signal range can cover a large front and back yard area. Emergency help will automatically be sent if our operators are unable to establish communication with you. An important point to remember when obtaining senior alarms systems for you or a loved one is that many falls do happen not only inside the home but in the yard or driveway.

Q. Can more than one person be protected at the same location?

A. Yes, simply request an additional alert button. Your monthly monitoring fee remains the same.

Q. What if I press the help button by mistake?

A. Don't worry if you accidentally press the button. You can either press the Clear button on your console or wait for a Care Specialist to come on the line and let them know you set the system off by mistake.

Q. Who am I reaching when I push my help button?

A. Your help signal is received in a matter of moments by our trained Care Specialists who are here to assist you 24/7.